Privacy Policy

1. Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our computer repair services.

2. Information We Collect

  • Personal details (name, phone number, email address, address).

  • Device information (model, serial number, system specifications).

  • Service-related data (issue descriptions, repair history).

  • Any files or data stored on the device only if required for diagnostics.

3. How We Use Your Information

  • To provide and complete repair services.

  • To contact you regarding updates, approvals, or delivery.

  • To maintain records for warranty and service history.

  • To improve customer service and support.

4. Data Access and Confidentiality

  • Your personal and device data is accessed only by authorized technicians.

  • We do not view or copy your personal files unless required for the repair and with your permission.

5. Data Storage and Security

  • We use secure systems to store your information.

  • Physical and digital safeguards are in place to prevent unauthorized access, loss, or misuse of data.

6. Data Sharing and Disclosure

  • We do not sell or share your information with third parties.

  • Information may be shared only with trusted partners (e.g., hardware suppliers) when necessary to complete your service.

7. Customer Data on Devices

  • We recommend customers take a backup before giving the device for repair.

  • If backup or data recovery is required, we will do it only with your consent.

  • We are not responsible for data loss due to pre-existing issues or hardware failure.

8. Your Rights

  • You can request to view, update, or delete your personal information.

  • You can ask for details on how your data is being used.

  • You can withdraw consent at any time.

9. Cookies and Online Information (If you have a website)

  • Our website may use cookies to improve user experience.

  • Cookies help us analyze traffic and provide better service.

  • You can disable cookies through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or shared directly with customers when necessary.